Our support plans are designed to help you be succesffull using our services and products.
Included for all AWS Marketplane images provided by Arara:
- Support while launching and using the instance for the first time.
- Support for softwares that were provided with custom configuration with the image.
Provided on a best effort basis:
- Guidance on how to configure your Instance for connectivity (Configuring Security Groups, ACL’s and Route Tables) on a standard VPC configuration.
- Guidance on how to recover from a system failure / impaired instance.
- Guidance on how to restore data to another instance.
- SysAdmin tasks such as how to set up backup, how to update your system or copy files from/to other systems.
- Step-by-step guidance for basic AWS and Operating System procedures.
- Hands-on support like connecting to your instance to execute commands or screen-sharing sessions.
Form of contact:
- We currently don’t offer an SLA, but we aim to answer all customers in 2 business days.
All features from Basic support, plus:
- Interoperability and configuration guidance and troubleshooting for the Operating System and Softwares provided with custom configuration in the image.
- Priority in Support cases.